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In the summer of 2007, the Office of Government Commerce (OGC) launched the new version of its best practice framework for Service Management – known as ITIL (R) V3 – and since then, has been busy putting its new qualifications scheme into place. The new top-level certification for the latest version is known as the ITIL Expert qualification.

However, perhaps this new qualification scheme could – before it has really got going properly – already be due for a review according to the most recent figures for ITIL training. They show a high number of candidates taking version 3 foundation level training, but a very low take-up for the subsequent capabilities and lifecycle training courses.

It is not really that surprising when you come to think about it because to qualify for the new ITIL Expert certificate, candidates now need to complete a very challenging curriculum of modular courses. Whereas the old V2 Service Sanager qualification took only 13 days, the new replacement qualification takes from 22 to 27 days to complete.

The version 3 scheme has 3 levels and an additional 4th level is planned. Is all this training really what people actually want and need or could it be just another money-spinner for the scheme administrators and the training providers? The answer from the market seems to be that the new courses are not wanted -at least for the present.

Also, whilst the old V2 qualifications scheme is still running, it makes little sense for people to pursue the new route to the professional qualification when you can also get it through the V2 route simply by doing a bridging course at the end. And this track is not only cheaper, but quicker and more convenient for most people.

Although the new scheme is still in its infancy, APMG really need to begin addressing the issues early. This means closing-down the old V2 scheme as a matter of priority if they are really committed to getting version 3 rolling.

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